Saturday, Might 27, 2017|6:10 a.m.
LONDON– British Airways canceled all flights from London’s Heathrow and Gatwick airports Saturday as a worldwide IT failure causes extreme disruption for travelers.
The airline stated it was suffering a “major IT systems failure” worldwide. It didn’t say what was causing the issue but said there is no evidence of a cyberattack.
Bachelor’s Degree stated terminals at Heathrow and Gatwick had become incredibly overloaded and cancelled all flights from those airports until 6 p.m. (1 p.m. EDT). It is prompting guests not to go to the airports.
Bachelor’s Degree has not stated exactly what is triggering the computer failure. It stated in a tweet that the problem is global.
Previously, travelers at Heathrow reported long lines at check-in counters and flight hold-ups.
One posted a picture on Twitter of Bachelor’s Degree personnel writing gate numbers on a white board.
“We’ve attempted all of the self-check-in devices. None were working, apart from one,” stated Terry Page, booked on a flight to Texas. “There was a substantial line for it and it later on transpired that it didn’t in fact work, however you didn’t discover that till you got to the front.”
Another tourist, PR executive Melissa Davis, said she was held for more than an hour and a half on the tarmac at Heathrow aboard a Bachelor’s Degree flight getting here from Belfast.
She stated guests had actually been told they might not transfer to other flights due to the fact that “they cannot bring up our information.”
Heathrow said the IT issue had caused “some hold-ups for passengers” and it was dealing with Bachelor’s Degree to fix it.
The issue comes on a vacation weekend, when countless Britons are traveling.
Bachelor’s Degree passengers were hit with extreme delays in July and September 2016 due to the fact that of issues with the airline’s online check-in systems.