Kia tops new car quality survey for 2nd straight year

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Charles Rex Arbogast/ AP In this Thursday, Feb. 11, 2016, file photo, the 2017 Kia Niro rests on display at the Chicago Automobile Show, in Chicago.

Wednesday, June 21, 2017|10:21 a.m.

DETROIT– Kia has actually claimed the leading spot in a survey of new lorry quality for the 2nd straight year.

Genesis– a luxury brand owned by Hyundai Motor Co.– was 2nd in J.D. Power’s yearly preliminary quality study. This marks the first time in the survey’s 30-year history that 2 Korean brands have topped the list, a representative for J.D. Power stated.

Porsche, Ford and Ram completed the leading five. The most affordable ranking brand names were Fiat, Jaguar, Volvo, Mitsubishi and Land Rover.

The survey questioned 80,000 owners of 2017 model year automobiles about the problems they had in the very first 90 days of ownership. Owners were most likely to complain about technology, including bad voice acknowledgment systems, cumbersome navigation and issues combining smart devices to their automobiles.

Kia owners had 72 problems per 100 cars, helping it hold on to the leading area in the study. Last year was the first time a mass-market brand name like Kia made first place over a high-end brand name. In the 15 years prior, the leading spot was held by either Lexus or Porsche.

Kia likewise was among the top five brands in Customer Reports’ annual reliability survey released last fall. Consumer Reports’ vehicle screening director, Jake Fisher, says one reason Kia succeeds in such studies is that it utilizes tried and true older innovation from its sister brand, Hyundai. Brands with a great deal of new vehicles or brand-new innovation have the tendency to insinuate the rankings.

The market average was 97 problems. Fiat owners reported 163 issues for every 100 automobiles.

J.D. Power said total new automobile quality reached its highest level ever in this year’s study, improving 8 percent from last year. Quality enhanced in every category other than for screens and controls, which saw an uptick in grievances about newer features like lane departure warning systems and blind spot detection.

Mini was the most enhanced brand name in the study, with owners reporting 94 problems per automobile, below 127 problems in 2016. Ram, Acura, Volvo and Ford also saw big improvements in their rankings.

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