Southwest consumers deal with more problems on airline company site

Tuesday, Nov. 28, 2017|9:12 a.m.

DALLAS– For a second straight day customers of Southwest Airlines are facing issues when aiming to handle appointments on the airline company’s site.

Southwest published an apology Tuesday to clients who were having difficulty on the website or the provider’s mobile app.

Some customers say on Twitter that they’re unable to check in online for flights.

Southwest agents are not commenting immediately, however on Monday a spokeswoman blamed problems in making or altering bookings on a problem with the airline company’s new appointment system, which uses infotech from Madrid-based Amadeus IT Group.

Amadeus representatives did not right away react to an ask for remark. Earlier this year Southwest ended up being the first of the four most significant U.S. airlines to use Amadeus’s reservations-system platform, called Altea.

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