Nordstrom is purchasing store upgrades and satisfaction centers to compete with Amazon and Macy’s.
Nordstrom Inc. plans to invest $3.2 billion on its supply chain and digital efforts in the next five years as the department store operator remains mindful about opening full-line stores to compete with online retailer Amazon and conventional rival Macy’s Inc.
. Nordstrom stated will invest in store upgrades, innovation and fulfillment centers as the Seattle-based business ramps up operations in Los Angeles and New york city to challenge Amazon along with the largest U.S. outlet store chain, Macy’s. It expects to have three supply chain centers in the Los Angeles location by 2019, which will offer next-day delivery to clients on the West Coast, executives told investors. Los Angeles is currently the business’s leading market, generating more than $1 billion in full-price sales annually.
The method marks the most recent strategies by a standard merchant to counter the obstacle presented by online shopping. The retail market action will affect demand for retail and commercial residential or commercial property throughout the United States in coming years. Nordstrom and its Nordstrom Rack outlets integrated have more than 350 U.S. shop websites that might be impacted by a technique shift, while rival Macy’s accounts for more than 600 websites.
In New York City, Nordstrom opened a males’s shop in Manhattan this previous spring and will open a ladies’s store in the fall of 2019. Ken Worzel, who was worked with as the business’s very first chief digital officer and president of Nordstrom.com in May, called New York a “$700 million opportunity.” New york city is already the business’s top market for online sales.
Nordstrom’s leading 10 markets represent 60 percent of sales, however Co-President Erik Nordstrom stated the business isn’t in a rush to open new, full-line stores. Its full-line shops accounted for $10 billion in sales last .
“It’s not a surprise to any of us here that the UNITED STATE is overstored,” Nordstrom told investors. “We’re in a different position.”
Nordstrom operates 122 full-line shops in the United States, Canada and Puerto Rico and 239 off-price Nordstrom Rack outlets. By comparison, Macy’s has more than 600 full-line outlets, and competing chain Dillard’s Inc. runs 292 stores.
Nordstrom instead is concentrating on its Rack shops as a customer acquisition technique, with 7 brand-new outlets opening by the end of the year, consisting of 3 in Canada, providing the business 6 full-line and six Rack shops there. Worzel stated Canada represents $1 billion in sales potential, and kept in mind that one-third of Rack consumers ultimately end up being consumers of full-line Nordstrom’s stores.
In a move aimed at connecting the physical and digital shopping environments, the company likewise stated today that it will open 2 new merchandise-free “Nordstrom Resident” stores in the Los Angeles location where consumers can purchase merchandise online and select it up at the curb. Those stores are much smaller than either the full-line or Rack outlets.
Oliver Chen, managing director and senior equity research analyst at New York-based Cowen & & Co., stated in a term paper that Nordstrom’s digital sales drive development. Online sales are expected to represent 40 percent of the company’s predicted $18 billion in earnings by 2022, up from 26 percent now.
However, Chen pointed out the poor efficiency of both full-line stores and the Rack the past six quarters as cause for concern. Sales of females’s garments at the Rack dropped 4.9 percent in the first quarter of 2018, though Blake Nordstrom pointed out inventory problems and bad product choices as the reason.
Chen hasn’t yet provided a report based on the financier’s conference where the remarks were made, however in an analysis on July 2 he reduced the company’s stock and hinted that it may have to close some full-line stores.