David Goldman/ AP
Travelers line up at a United Airlines check-in counter at Hartsfield– Jackson Atlanta International Airport Wednesday, July 8, 2015, in Atlanta. All United Continental flights in the united state were grounded Wednesday due to computer system problems. Just shy of 2 hours after the problems started, the Federal Aviation Administration lifted the ground stop order.
Released Wednesday, July 8, 2015|7:46 a.m.
Updated 1 hour, 58 minutes ago
New York City– United Airlines grounded air travels throughout the nation for part of Wednesday after experiencing computer system problems.
An airline spokesperson said that a router problem lowered “network connection” for several software applications.
Around midday, spokeswoman Jennifer Dohm said, “We took care of the router problem, which is enabling us to restore normal functions.”
The Federal Air travel Administration lifted a ground-stop order after almost two hours, enabling United planes to fly once again.
United did not instantly say the number of air travels were influenced.
United, the country’s second-biggest airline, has actually suffered comparable innovation issues before, also resulting in mass delays and cancellations.
The airline company briefly stopped all takeoffs in the united state on June 2 due to the fact that of an issue in its flight-dispatching system. United said then that about 150 air travels were affected.
United also coped a series of computer system blackouts in 2012 after switching to the passenger-information system of Continental Airlines after that provider merged with United. Those blackouts triggered hundreds of air travels to be delayed. High-paying business tourists were outraged; United CEO Jeff Smisek apologized for failing to provide excellent client service.
After a 2010 merger, United elected to integrate numerous computer systems and frequent-flier programs at one time. Executives thought that any interruptions would hence be short-lived. By contrast, Delta and Northwest integrated their systems in stages after a 2008 merger, and American Airlines is taking Delta’s very same go-slow method now as it takes in United States Airways.
Other airline companies, however, have likewise been struck by computer problems. In April, more than 50 American air travels were postponed when a software application glitch avoided pilots from seeing some airport maps on their tablet computers.
After Wednesday’s problems, United apologized to customers and said they could alter itinerary without being charged the typical $200 reservation-change fee. Sometimes, the airline company said it would likewise waive any distinction in fare for the rescheduled trip.
“We don’t know everything behind this morning’s issues yet, but today’s event underscores the sense that something is very wrong at United,” said Gary Leff, co-founder of frequent-flier website MilePoint.
Shares of Chicago-based United Continental Holdings Inc. fell $1.25, or 2.3 percent, to $53.06 in midday trading.
Koenig reported from Dallas. Michelle Chapman in New york city, Matt Small in San Francisco and Joan Lowy in Washington added to this report.