United Airlines says sorry after handing out young child'' s seat

HOUSTON, TEXAS (HAWAIINEWSNOW) –

A Hawaii teacher says she was forced to hold her 27-month-old son on her lap for three and a half hours after United Airlines gave the toddler’s seat to a standby guest.

Shirley Yamauchi states she purchased the airline company tickets for a teacher conference in Boston three months back. Because kids over the age of 2 are needed to have their own seat, she acquired a ticket for her boy, Taizo– paying almost $1,000 each ticket.

The Kapolei Intermediate school instructor says they were resting on the plane in Houston when a flight attendant pertained to examine if Taizo was present.

Yamauchi stated her son was clearly in his seat, however another passenger still appeared, declaring the seat was his.

“I told him that I purchased both of these tickets and he informs me that he got the ticket on standby. Then he proceeds to being in the center,” she stated.

She states she told the flight attendant about the issue, but the woman just shrugged, stated the flight was complete, and walked away.

“I had to move my child onto my lap. He’s 25 pounds. He’s half my height. I was really unpleasant. My hand, my left arm was smashed up against the wall. I lost feeling in my legs and left arm,” she said.

Yamauchi said she wanted to speak up, but hesitated of retaliation.

“I began remembering all those events with United on the news. The violence. Teeth getting knocked out. I’m Asian. I’m afraid and I felt uneasy. I didn’t want those things to occur to me,” she said.

Five days after the flight, the airline company is lastly issuing an apology.

A representative for United says because gate agents erroneously scanned Taizo’s boarding pass, their system showed him as not checked in, so his seat was launched to another traveler.

The company said, “We deeply ask forgiveness to Ms. Yamauchi and her child for this experience. We are reimbursing her boy’s ticket and supplying a travel coupon. We are also dealing with our gate staff to avoid this from happening again.”

Yamauchi states the event makes her anxious about flying United once again.

“I had bought both of these tickets way in advance. We did the 2 hour check-in time before boarding. I had my invoices. I had my boarding pass. Yet this took place,” Yamauchi said.

Copyright 2017 Hawaii News Now. All rights reserved.

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